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Privacy Policy

Last updated: 20 April 2026

Feuille Core Guidance, operated by Charlotte Norris, is committed to protecting your personal data. This policy explains what information we collect, how we use it, and your rights under United Kingdom law.

We comply fully with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. As a coaching practice built on trust, we handle your professional information with the same care we apply to your interview preparation.

1. Who We Are

The data controller for this website is:

Charlotte Norris — Feuille Core Guidance
3 St Mary Street, Cardiff, CF10 1AA
Email: [email protected]
Phone: +44 7726 503 748

2. What Data We Collect

We collect only the minimum information needed to provide our coaching services:

  • Identity and contact data: your name, email address, and phone number, provided when you contact us or submit our enquiry form.
  • Professional history: career details, CV information, and coaching notes shared during sessions to enable effective preparation.
  • Technical data: IP addresses and browser information collected by analytics cookies, only with your explicit consent.
  • Communications: emails and messages you send us, retained to provide continuity of service.

We do not collect sensitive personal data (such as health information, racial or ethnic origin, or financial details) unless you volunteer it as part of a relevant career discussion, in which case it is treated with heightened confidentiality.

3. How We Use Your Data and Our Legal Basis

Contractual Necessity

Processing required to fulfil our coaching agreement, schedule sessions, and deliver the services you've requested.

Consent

Analytics cookies and optional marketing communications. You can withdraw consent at any time.

Legitimate Interests

Administrative management and service improvement, balanced against your privacy interests.

4. Data Sharing and Third Parties

We do not sell your data. We do not share it with third parties for marketing purposes.

Where third-party tools are used (such as Google Analytics, only with your consent), data may be processed by:

  • Google Analytics — for website traffic analysis (only if analytics cookies are accepted). Google's privacy policy: policies.google.com/privacy
  • Email service providers — used solely for responding to your enquiries

Where any processor is based outside the UK, we ensure appropriate safeguards are in place, including UK adequacy decisions or Standard Contractual Clauses.

5. Data Retention

We keep your personal data only for as long as necessary:

  • Client coaching records: retained for up to 3 years after your last session, then securely deleted.
  • Enquiry form submissions: retained for 12 months if no coaching relationship follows.
  • Financial records (if applicable): retained for 7 years in accordance with HMRC requirements.
  • Analytics data: retained as per Google Analytics default settings (26 months), only if consent is given.

6. Your Rights Under UK GDPR

You have the following rights regarding your personal data:

Access

Request a copy of the personal data we hold about you (a Subject Access Request).

Rectification

Ask us to correct inaccurate or incomplete information.

Erasure

Request that we delete your data when there is no longer a lawful basis to keep it.

Portability

Receive your data in a structured, machine-readable format.

Restriction

Ask us to restrict processing while a dispute or correction request is resolved.

Objection

Object to processing based on legitimate interests, including profiling.

To exercise any of these rights, contact Charlotte Norris directly at [email protected]. We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner's Office (ICO), the UK's independent data protection regulator:

7. Cookies

We use cookies on this website. For full details of the cookies we use, their purpose, and how to manage your preferences, please see our separate Cookie Policy.

8. Security

Session notes and client records are stored in encrypted digital environments, accessible only to Charlotte Norris. We use appropriate technical and organisational measures to prevent unauthorised access, loss, or disclosure of your personal data.

No internet transmission is entirely secure, but we take every reasonable step to protect the information you share with us.

9. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with a revised "last updated" date. We encourage you to review this policy periodically.

For any questions about this policy or your data, contact [email protected].